Common Issues
Quick solutions to frequent problems
3 min read
Quick solutions to frequent problems. Most issues can be resolved in just a few steps. If you're still having trouble, check our other troubleshooting guides or contact support.
App Issues
App crashes on launch
- 1. Update to latest version from App Store
- 2. Restart your device completely
- 3. Check available storage space (need 100MB+)
- 4. Delete and reinstall if problem persists
Slow performance
- 1. Clear cache in Settings → Storage
- 2. Reduce photo quality in Settings → Media
- 3. Archive old entries (Settings → Data)
- 4. Check device storage (need 10% free)
Entry Problems
Entries not saving
- • Check internet connection
- • Verify iCloud status
- • Ensure storage available
- • Force close and reopen app
- • Try airplane mode on/off
Missing entries
- • Pull down to refresh
- • Check date filters
- • Verify sync status
- • Look in other themes
- • Check trash/archive
Photo & Media Issues
Photos not uploading
- • Grant photo permissions in iOS Settings
- • Check internet connection strength
- • Verify available storage
- • Try smaller file sizes
Videos won't play
- • Update to latest app version
- • Check video format compatibility
- • Ensure sufficient device storage
- • Try re-uploading the video
Voice recording fails
- • Grant microphone permissions
- • Check microphone isn't blocked
- • Restart the app
- • Test microphone in other apps
Login & Account
Can't log in
Reset password via email, check caps lock, verify email spelling
Face ID not working
Re-enable in Settings, update iOS, re-register face
Account locked
Wait 30 minutes, use password reset, contact support
Quick Fix Checklist
Try These First:
- ✓ Force close app and reopen
- ✓ Check internet connection
- ✓ Update to latest version
- ✓ Restart your device
- ✓ Check available storage
- ✓ Verify permissions granted
- ✓ Sign out and back in
- ✓ Clear app cache
Device-Specific Issues
iPhone Issues
- • iOS 16+ required
- • 100MB free space minimum
- • All iPhone models supported
- • Best on iPhone 8 or newer
iPad Issues
- • iPadOS 16+ required
- • Optimized for all sizes
- • Split-screen supported
- • External keyboard works
When to Contact Support
Contact us if you experience:
- • Data loss after trying these steps
- • Repeated crashes after reinstall
- • Unable to access your account
- • Billing or subscription issues
- • Security concerns
Email: support@lifelight.me | Response within 24 hours
💡 Pro Tip
Most issues resolve with a simple app restart. If problems persist after trying our quick fixes, don't hesitate to reach out - we're here to help!
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