Troubleshooting
Quick fixes for common issues.
Having trouble with Lifelight? Most issues can be resolved quickly with these guides. If you can't find a solution here, our support team is always ready to help.
๐ง Common Issues
๐ง
Common Problems & Solutions
Quick fixes for app crashes, slow performance, and entry problems.
2 min read๐ฎ
Crystal Ball Questions
Troubleshooting recharge issues and Crystal Ball management.
2 min readโ๏ธ
Sync Problems
Resolve iCloud sync issues and cross-device problems.
2 min read๐ฟ
Memory Vine Issues
Fix display problems, animation issues, and growth tracking.
2 min read๐จ Quick Fixes
App won't open?
- 1Force close the app
- 2Restart your device
- 3Check for updates
- 4Reinstall if needed
Entries not saving?
- 1Check internet connection
- 2Verify iCloud status
- 3Ensure storage space
- 4Try airplane mode on/off
Crystal Balls not recharging?
- 1Open app after midnight
- 2Check timezone settings
- 3Force close and reopen
๐ง
Still Need Help?
Can't find the solution to your problem? Our support team is here to help you get back to journaling.
๐ก Pro Tips for Avoiding Issues
- โขKeep your app updated to the latest version
- โขEnsure you have at least 100MB free storage
- โขEnable automatic app updates in Settings
- โขRegularly backup your data to iCloud